Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Online Return
Start your return process online. Print a prepaid shipping label and drop off at any carrier location.
In-Store Return
Visit any FamilyMart location with your receipt and items. Quick and easy returns at the customer service desk.
Exchange Item
Need a different size or color? Exchange your item online or in-store for the perfect fit.
Return Policy
What Can Be Returned
- • Items within 30 days of purchase
- • Items in original condition with tags
- • Items with original receipt or order confirmation
- • Unopened food and beverage items
What Cannot Be Returned
- • Perishable food items (opened)
- • Personal care items (opened)
- • Gift cards and digital products
- • Items damaged by misuse
Return Process Timeline
Initiate Return
Start your return online or visit our store
Ship Items
Package and send items using our prepaid label
Processing
We inspect and process your returned items
Refund Issued
Refund processed to original payment method
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date of purchase to return most items. Some categories may have different return windows, which will be clearly marked at the time of purchase.
Do I need a receipt to return an item?
While a receipt makes the return process faster, we can also look up your purchase using your credit card or FamilyMart loyalty account information.
How will I receive my refund?
Refunds are processed to your original payment method. Credit card refunds typically appear within 3-5 business days, while cash purchases can be refunded immediately in-store.
Can I return online purchases in-store?
Yes! You can return online purchases at any FamilyMart location. Just bring your order confirmation email and the items you'd like to return.