Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: May 24, 2025
Table of Contents
Information We Collect
Personal Information
We may collect the following personal information when you interact with our services:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by third-party processors)
- Account credentials for online services
- Purchase history and preferences
Automatically Collected Information
When you visit our website or use our mobile app, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (with your permission)
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
Process orders, payments, and provide customer support
Communication
Send order updates, promotional offers, and important notices
Personalization
Customize your shopping experience and recommendations
Analytics
Analyze usage patterns to improve our services
Legal Compliance
Meet legal obligations and prevent fraud
Marketing
Send relevant offers and promotions (with your consent)
Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with:
Data Security
Security Measures
- SSL/TLS encryption for data transmission
- Secure data storage with encryption
- Regular security audits and monitoring
- Access controls and employee training
Your Role in Security
Help us protect your information by:
- • Using strong, unique passwords
- • Keeping your account information up to date
- • Logging out of shared devices
- • Reporting suspicious activity immediately
Your Rights
Access & Portability
Request a copy of your personal data and transfer it to another service.
Correction
Update or correct inaccurate personal information we have about you.
Deletion
Request deletion of your personal data, subject to legal requirements.
Opt-Out
Unsubscribe from marketing communications at any time.
Restriction
Limit how we process your personal information in certain circumstances.
Objection
Object to processing based on legitimate interests or direct marketing.
To exercise your rights: Contact us at privacy@familymart.com or use our contact form below. We'll respond within 30 days.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Notes |
|---|---|---|
| Account Information | As long as account is active + 2 years | Extended for legal or dispute resolution needs |
| Purchase Records | 7 years | Required for tax and financial reporting |
| Customer Service Interactions | 5 years | For quality assurance and dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Updated immediately upon request |
Note: Some anonymized data may be retained indefinitely for analytical purposes where identifiers have been removed.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer using the information below:
Mailing Address
FamilyMart Data Protection Office123 Privacy Lane
Imo State, Nigeria
Electronic Contact
For EU Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated effective date.
We encourage you to periodically review this page for the latest information on our privacy practices.